The chipper was delivered on time and was very well...read moreThe chipper was delivered on time and was very well packed. It was very easy to assemble, taking about 2 hours for me and my wife, and the instructions were excellent. We then used the chipper for about 4 hours per day on cedar and fir branches for 4 or 5 days. It easily chipped branches up to about 3" in diameter (anything larger i cut up for firewood) Just as a test, I tried chipping a 4" diameter arbutus branch (arbutus is a very dense hardwood) and at first it slowed down slightly but then sped back up and chipped without a problem. The safety shutoff switch bar around the intake chute works instantly if you push it while feeding wood, a good safety feature. A couple of times, a piece of chopped wood got caught sideways in the chipper bar and we had to stop the chipper. The design, with pivot pins on one side if the intake chute and only two nuts to remove on the other side, made clearing the obstruction quick and very easy. Once, we got the chipper plugged with smaller debris and couldn't get the blade to rotate backwards to clear it. We removed 4 bolts on the belt cover and easily reversed the chipper blade by using the belts to accomplish this. Overall, I am delighted with this purchase - with only one exception. When closing the input chute, i neglected to hold the thick gasket in place (my error) and it got chewed up by.the blade.I called TMG's parts department and was advised to make a new one as they didn't have one in stock. I also wanted to order a spare blade set but they didn't have this either, it would have to be shipped from China. I suggest that if TMG are going to sell these chippers, they should stock basic items for replacement. I can only hope that future support is better. I'd give the chipper a 5/5 but TMG only a 4/5 for selling a good product but failing to properly provide after purchase support.